The term ‘Pro Apparel‘ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
Our terms, conditions and policies are derived from English law and you agree to submit to the non-exclusive jurisdiction of the English court. In particular we have derived many of our terms, conditions and policies from The Consumer Contracts Regulations.
We do accept orders from other countries, however some of the items on this site might not comply with the laws in the country in which you are viewing this site and purchasing and if this is the case, these items are not permitted for you so leave the site now.
This website is for gathering general information only. It is subject to change at any time and reserve the right to do this. You use this website at your own risk. We do not accept liability for any damage caused by this website. Any links to external sites are nothing to do with Pro Apparel - we have no control over what is on other peoples websites and as such we do not accept liability for any damage caused from clicking on these links to external/third party websites.
We reserve all copyright rights under UK and International law for all elements on this website (e.g. pictures, descriptions, catch phrases). If you use our material without consent we are likely to claim for damages. In other words: ALL RIGHTS RESERVED. All pictures are for viewing only - do not download them in anyway shape or form without consent from us.
We try our best to match the descriptions and colours of the items you see on our website. In some cases your PC/Tablet/Phone/Software may not present it the way we want it to, so we cannot accept responsibility for the products not being shown properly in this instance.
PAYMENT AND ORDER PROCESSING
Orders are processed and sent for printing once your payment has reached us. Order processing and shipping status vary and are subject to third party approval; including payment clearance times (PayPal: next working day; Stribe: 1-3 working days).
You can pay via secure third party online payment systems like PayPal and Stripe. PayPal allows you to make payments using a variety of methods including: PayPal Cash, PayPal Credit, your PayPal balance and it can also accept debit or credit cards such as Visa, Mastercard and other card providers. Stripe allows you to make payments using a variety of methods including: Apple Pay, Google Pay, Klarma and it can also accept debit or credit cards such as American Express, Visa and Mastercard amongst other card providers.
Please check www.paypal.co.uk & www.stripe.com for more details.
UK Mainland delivery occurs Monday to Saturday (excluding local public holidays). Delivery times elsewhere may vary as they are subject to Royal Mail and its international shipping partner's independent shipping schedules (excluding local public holidays).
You should receive your order within 21 working days from the day your payment’s approval has been confirmed by PayPal or Stripe and payment has reached us. Please allow an extra few days for your order to be delivered (especially during unforseen busier times & during local public holidays). Our shipping partners always do their best to get your order to you promptly. If your order hasn't arrived within 30 days from the day your payment reached us, please let us know and we'll do our best to help you (please email [email protected] quoting your name, shipping address and order reference).
NON ‘ON DEMAND’ GOODS
If your goods are faulty, under UK law you can claim a refund. Items must be returned within 28 days of delivery. After 28 days we make no guarantee that the item will be acceptable. The customer is always responsible for paying for the return of item(s) if they choose to claim a refund. To return the item(s) please contact us on [email protected]. We will open a case, send you a returns form for you to fill out and to include with your returned item(s). Please make sure you return the item(s) back with its original packaging, including necessary photos detailing faults as well as your name, shipping address and order reference number.
‘ON DEMAND’ GOODS
All products printed on demand will be labelled as so on our website. This is common practice for creating custom products and a common way of printing clothing, clothing accessories, wall art and additional merchandise as per our own sustainable practices in order to be environmentally responsible and to reduce waste.
THEREFORE PLEASE PICK YOUR SIZES AND DESIGNS VERY CAREFULLY! As due to the uniqueness of the product, we cannot accept returns if you have changed your mind or the size is wrong.
Any claims for misprinted / damaged / defective item(s) must be submitted within 4 weeks after the product has been received. For item(s) lost in transit, claims must be submitted no later than 4 weeks after the estimated delivery date. Claims that are deemed and proven to be an error on our part will be covered at our expense.
Note for EU customers: According to Article 16(c) and (e) of the Directive 2011/83EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. The supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. Sealed goods which were unsealed after delivery and thus are not suitable for return due to health protection or hygiene reasons.
As such we reserve the right to refuse returns at its sole discretion. Be aware that we will require additional photos detailing any issues regarding your order in order to begin a reshipment. It is always advised to include photos with your initial problem report to avoid further delays.
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (eg, a computer or smart device) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preference or past actions.
Please be advised, this website may collect cookies.
The General Data Protection Regulation (GDPR) came into effect 25 May 2018. More information can be found at https://ico.org.uk/.
ProEnt and its associated brands (Pro Apparel and ProArte) consider themselves to be ‘Controllers’ of data. We use Big Cartel to provide our ecommerce because they have confirmed that they are also GDPR compliant. We use third party online payment systems (PayPal and Stripe) for the same reason.
Under GDPR you have more control over your data. You can send a request to view the information we hold on you by emailing [email protected]. Under GDPR we have a 1 month time-frame to respond to your request. We will aim to do this sooner if we aren’t too swamped with orders!
The type of information we collect on you is considered ‘personal data’. This includes your name, address and in some cases phone number. We have to collect this data for us to process and ship your order. Your credit or debit card details are processed by PayPal or Stripe and we do not keep this information. We will keep a copy of the PayPal or Stripe receipt for 60 days (which is held between all parties involved). This contains your address and PayPal or Stripe username as well as the email associated with the account. We will also keep a record of your order and the associated information provided via Big Cartel for 60 days.
All information is held on secure servers and these services are provided by trusted organisations: webstore (Big Cartel), online payment systems (PayPal and Stripe), Email (Microsoft). We constantly review our accounts and security access in line with industry best practices. Any breach of your personal data will be reported to the ICO within 72 hours.